Contact Us
FAQs & Sizing Guide
To save you time, we have listed answers to our most frequently asked questions right here. From sizing parameters for our high-performance shapewear to tracking details for your everyday basics, please review these top solutions first:
- Sizing & Fit: For the best results, always measure your waist and hips tightly, and choose your shapewear based on our standard size charts on the product pages.
- Order Tracking: Shipping confirmation emails are sent automatically upon dispatch. Please check your spam folder if you cannot locate your tracking number.
Support Channels
If you still need assistance, our support team is ready to help. Please reach out to us using the appropriate department information below:
1. Customer Support (Orders, Shipping & Returns)
For questions regarding your order status, garment exchanges, or product specifications:
- Email Address: [email protected]
- Response Time: Within 12–24 business hours (Monday – Friday, excluding US federal holidays).
- Note: Please include your 4 or 5-digit Order Number (e.g., #YJ1234) in the subject line for faster service.
2. Partnerships & Wholesale
If you are a retail distributor or manufacturer looking to collaborate with YJfashions:
- Business Inquiries: [email protected]
How to Email Us
To get in touch, simply open your preferred email client (such as Gmail or Outlook), create a new message, and manually enter our support address.
💡 To help us resolve your request efficiently, please include the following in your email body:
- Your First & Last Name
- Your Order Number (if applicable, e.g., #YJ1234)
- A clear description of your inquiry (e.g., Exchange Request, Size Help, or Shipment Inquiry)
🔒 Your privacy is our absolute priority. Any details you share with us via email are secure, strictly confidential, and used solely to resolve your request in accordance with our [Privacy Policy] guidelines.
Corporate Identity & Transparency
To comply with global e-commerce regulations and establish consumer trust, our legal business entity information is disclosed below:
- Brand Name: YJfashions
- Registered Office Address: 1201 North Market Street, Suite 111, Wilmington, DE 19801, United States